Why our customers love SOCS
From website implementation to everyday questions, our users receive personal customer service every step of the way.
To us, it’s personal. Unlike other website providers, the SOCS Educational Services Managers believe in meeting school administrators in person. Nothing replaces the ability to look someone in the eye, and administrators appreciate an on-site meeting. Our knowledgeable associates provide the information you need to make an informed decision—without any surprises when the website goes live or when the invoice arrives.
We care about your website. That’s why we invite our customers to attend regional User Group meetings. These free workshops provide teachers and administrators the opportunity to learn how to get the most out of their SOCS tools. By far, their favorite part is networking with other users and sharing best practices. These workshops are offered in addition to a comprehensive training program, online training materials and step-by-step videos.
We listen to our customers. Even with the materials provided online and in person, sometimes our customers need a quick answer. That’s why when a customer calls with a question, our client support team is there with an answer. And when a customer has a suggestion for improving SOCS, we listen. In fact, many of the enhancements made to SOCS came at the request of our customers.
Bottom line – our clients’ needs are our top priority. We do everything in our power to ensure the success of their website and their community relations goals.
